The
computer industry has become fiercely competitive - because price,
for many, is the bottom line. Why should a customer pay more for an
item here, when he or she can seemingly get the same item for less
or a better item for as much, somewhere else? The question, by all
means, is fairly asked, and we would like to consider it.
One factor, which has been overlooked by
some, is service. When you buy a computer, or related product, you
should be able to safely assume that it will work. If, however,
it does not work, you will want help with making sure it works,
right?
Have you ever had to ship something off
to a manufacturer yourself? If not, imagine having to do so. Or
have you ever bought an extended warranty, and then realized that
the “extended warranty” was just an expensive piece
of paper? I once heard of a certain store where employees were trained
to sell extended warranties, because the “extended warranties”
brought in “100% profit”!
We are happy to tell you that at Powerland
Computers we offer an “in-house warranty” on Business
HP, Lenovo, Toshiba, Seanix, and Macintosh towers, desktops, laptops,
and servers! We are also authorized to perform warranty service
on HP Laserjet printers, Acer Desktops, and Watchguard security
appliances.
If something goes wrong with one of these
items, you can bring it here. We can fix it. We offer competitive
pricing on these products and provide the in-house service!
We are not authorized to perform warranty service on products not
mentioned above. Therefore, it can take longer to get the warranty
service on such products; because we have to ship them to the manufacturer
for repair or replacement.
If dealing with the manufacturer directly could save you time, we
may offer you that option – but the choice is yours. (By the
way, with this option, as long as you are under warranty coverage,
the manufacturer will typically send you a weigh bill and ask you
to have UPS pick up the item from your home - at no cost to you.
The manufacturer will then fix or replace the item, and ship it
back to your home - again, at no cost to you. We can gladly provide
you with the number to call and the information to have on hand).
In either case, we will make sure you are taken care of.
What would you rather do – figure
out how to contact the manufacturer and ship the defective part
to them on your own, or come to us with your problem? Personally,
I would much rather have a local service department to bring my
problem to; with people that can meet me, listen to me, take the
defective product off my hands, and take it from there (or, if I
prefer, guide me in dealing with the manufacturer directly).
Because of our service department, “What goes around comes
around,” is especially true. We therefore sell products that
are more reliable, and less likely to cause problems in the future.
This might help explain why we do not generally sell certain product
lines.
Everyone likes to get a good deal – and there is a feeling
of satisfaction that comes from getting a cheaper price one place
than somewhere else; but there is also a feeling of agonizing frustration
that comes from realizing there was a “catch” to a “lower
price”: holding a product that does not work, and not knowing
what to do about it - having to bother with all the “rigmarole”
or “jump through all the hoops” to get your problem
solved. Is it not worth something to know that there are people
ready and willing to help you with your problem if you have one?
